Medical Reception

1

How to Navigate the course
- How to navigate this course?
2

Introduction
- Introduction to Medical Reception
- Medical Reception Induction
- Introduction to Medical Reception Continued
- What not to do
3

Skills & Characteristics of a Medical Receptionist
- Skills and Characteristics
4

Communication
- Communication Workbook
- Communication Introduction
- 7 Hand Gestures You Should Be Using
- Body Language
- Manners.pdf
- Communication for Diverse Groups
- Letter Design
- Email Communication
- Letter writing
5

Telephone Techniques
- Telephone Techniques Intro.pdf
- Telephone Techniques Video Presentation
6

Duties of a Medical Receptionist
- Roles and Responsibilities of a Medical Receptionist Workbook
- Duties of a Medical Receptionist Introduction
- Greeting Patients
- Booking Appointments
- Appointment Types
- Making an Appointment
- Medical Billing
- Integrated EFTPOS and Eziclaim Pracsoft demonstration
- Maintaining Stocks & Supplies
7

Medical Records
- Medical Records Workbook
- Medical Records
- Patient Registration Form
- Referral Letter
- Tax Invoice
- Receipt
- Medical Records 2.pdf
8

Ethical & Legal Framework
- Legislation Workbook
- Legal and Ethical Video
- Case Study
- Doctor's on holiday Blog
- Workplace Policies and Procedures
9

Australian Health System - Medicare
- Australian Health Care Workbook
- Medicare
10

Health and Safety
- Basic Health and Safety
- Empathy
11

Where to Now?
- How to complete my assessment?
- Have a Question?